Sealed comes back. Sprayed does not.
That is the whole policy in a sentence. The detail below explains the edges — damage, wrong items, delays and how the money actually gets back to you.
Returnable
Unopened, within 48 hours
- Cellophane and seal intact
- Never sprayed or tested
- Original box undamaged, all inserts present
- Reported to us within 48 hours of delivery
Not returnable
Once it has been worn
- Seal broken or bottle sprayed
- Reported more than 48 hours after delivery
- Discovery-set decants, which are opened by design
- Simply not liking the scent after wearing it
Why sprayed bottles cannot come back
Once a fragrance has been sprayed we cannot legally or ethically resell it as new, and we will not resell it as anything else. That is the entire reason the exclusion exists. It is also why we publish longevity and projection on every page and sell a discovery set — we would rather you spend ₦42,000 finding out than ₦300,000 regretting it.
Damaged, faulty or incorrect orders
These are on us and the 48-hour window is the only condition. If a bottle arrives broken or leaking, if the atomiser does not work, if the seal was already broken, or if we simply sent the wrong thing — message us with your order reference and a photo.
We collect it at our cost and you choose: a replacement dispatched immediately, or a full refund including the original delivery fee. You are never asked to pay to return something that was our mistake.
How to start a return
- Message 09159182637 on WhatsApp, or email theredolenceplace0@gmail.com, within 48 hours of delivery.
- Include your order reference — it begins with TRP- and is on your receipt and confirmation page.
- Attach a photo of the item and the outer packaging if it is a damage claim.
- Keep the item in the condition it arrived in until we have arranged collection.
How refunds are paid
Refunds go back through Paystack to the card or account the payment came from. We cannot send a refund to a different account — that is a Paystack rule, not ours, and it exists to prevent fraud.
We approve refunds within one working day of receiving the returned item. After that, card refunds usually appear within five to ten working days depending on your bank; bank transfers and USSD payments are typically faster. We will tell you the day it is released.
Cancelling before dispatch
If your order has not yet been handed to a courier, we will cancel and refund it in full, no questions. Message us as soon as you decide — most orders leave within a few hours.
Partial returns
You can return one item from a multi-item order provided it meets the sealed condition above. The refund covers that item; the delivery fee is only refunded if the entire order comes back.
If we cannot agree
Tell us plainly what outcome you want. In practice almost everything is resolved on WhatsApp the same day. We would rather lose the value of one bottle than have someone feel cheated by a shop whose whole argument is honesty.